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Accounting Lead (Remote)

June 12, 2026

About Ceterus At Ceterus, our job is to help franchise small business owners optimize their financial performance and reporting. We deliver timely and accurate monthly financial statements through our outsourced bookkeeping and accounting services that provide the insights to help owners meet their business objectives.As franchise accounting experts, we understand both the needs of small business owners as well as the requirements of franchise brands. We have developed technology solutions that help in the delivery of our customers' monthly outcomes while also making it easier for business owners to understand how they stand financially anytime, anywhere. Ceterus serves over 1,000 customers today across over 2,000 locations in well-known brands like Jimmy John's, Jersey Mike's, Orangetheory Fitness, Club Pilates, European Wax, and Massage Envy as well as emerging brands like Scooter's Coffee, Crumbl Cookies, and Men in Kilts. • Own a customer base of small business entrepreneurs with the primary objective of driving structured advisory services valued by our customers. • Proactive services provided via • post-sale new client contract introduction/consultation • structured outreach (e.g., budgeting, cash flow, break-even, leveraging an approved tool that is promoted in a webinar) • serving as a brand expert to drive content (via webinars or other) • coordinating/proposing support from other subject matter experts where possible • working with leadership to propose learning aids for customers (general or brand specific) • drive Ceterus Edge platform engagement • build financial literacy • On a reactive basis, be available to customers via email or scheduled calls to o respond to customer questions (planning, accounting, educational) o drive awareness of customer needs, advocate for quality service o refer accounting questions/adjustments to other team members for follow up Role of Accounting Lead Responsibilities • Set up proactive consulting/education calls with customers (high priority and ones identified when addressing incoming emails). • Develop "Standardized" responses for regular financial inquiries with intent to delegate to Customer Service Rep/Accounting team in future. • Review all newly onboarded accounts • First pass review/response for client questions/requests in Zendesk. Pass accounting related items to Senior Accountant(s). • Adjudicate escalations from Customer Success Representatives • Focus on communication, verbal and written, with customers. • Gather pertinent customer insight and reports findings to leadership. • Forward repeat or complex accounting items to the Lead Accounting Operations analyst for review. Requirements • Five years of experience in bookkeeping, accounting, or financial analysis • Strong analytical abilities and experience reviewing financial statements • Excellent oral and written communication skills • Prior experience communicating directly to customers or presenting financials is a plus Apply To This Job

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Common Interview Questions And Answers

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This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

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Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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