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Customer Experience Advisor (Full-Time) (Remote, based in Las Vegas)
Warby Parker is on the lookout for a remote, full-time Customer Experience Advisor to join our team of all-star brand representatives. As a member of our CX team, you'll be instrumental in delivering extraordinary glasses shopping and ownership experiences to each and every one of our customers. Our ideal candidate is a master problem solver who has a passion for serving others and a knack for staying calm under pressure. Sound a lot like you? Keep reading!
What you'll do:
- Deliver above-and-beyond customer service over the phone, email, and live chat
- Become an expert in Warby Parker's internal management system in order to efficiently process sales orders and maintain customer relationships
- Use our communication software to interact with your teammates, management, and other departments
- Notice even the smallest trends and pain points in our work, then brainstorm solutions to improve each customer’s experience
Who you are:
- A well-rounded team player who takes ownership of (and pride in) your work
- Able to think outside the box and solve problems creatively
- A thoughtful communicator (both online and offline!) who understands the importance of tone
- Empathetic and able to adapt your communication style to best suit your audience
- Eager to learn new technology systems and procedures
- Highly organized and attentive to detail
- Proficient in navigating multiple tabs and windows (you're all about those keyboard shortcuts)
- Energized and motivated by a high-volume work environment
- Excited to be a brand ambassador for Warby Parker and build strong customer relationships
- This position operates in a hybrid-capacity and requires you to be in the office. In-office days are determined by your shift
- Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)
Extra Credit:
Up to 2 years customer service experience
Potential shifts:
- Shifts vary depending on business needs and will be communicated during the interview process. We're available for our customers every day, 8 a.m.–9 p.m. CT.
Some benefits and perks of working at Warby Parker:
- Health, vision, and dental insurance
- Retirement savings plan with a company match
- Parental leave (non-birthing parents included)
- Cell phone plan reimbursement
- And more—just ask!
About Us:
Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over ten million pairs of glasses have been distributed in over 50 countries; that means ten million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At Warby Parker, you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ+ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby. Transparency is what we’re all about, and our annual Impact Report and Racial Equity Strategy lay out how we’re sticking to these values.
