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One Stop Counselor II

May 26, 2026

Department Contact: Cody Singer, singer@nmsu.edu Internal or External Search: External - Open to all applicants Advertising Summary: This position is remote and can be completed from most locations with a dedicated, distraction-free workspace and reliable internet access. Work Eligibility: Not eligible in CA, CO, IN, NJ, NY, OH, OR, PA, WA, or MN. The New Mexico Online Hub seeks a One Stop Counselor II who will manage a pipeline of prospective students through proactive outreach, application guidance, and support from inquiry to admission. This role ensures a seamless student experience by coordinating with cross-functional teams and resolving application and enrollment issues. <h2>Position Details</h2> Position Title: One Stop Counselor II College/Division: NMSU Global Campus Department: 960002-NM ONLINE HUB Location: Remote Offsite Location (if applicable): This position is remote and can be completed from most locations with a dedicated, distraction free, works space and reliable access to internet. Target Hourly/Salary Rate: $43,908.80; Commensurate with qualifications Appointment Full-time Equivalency: 1.0 FLSA Status: Exempt Bargaining Unit Announcement: This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME). Contingent Upon Funding: Contingent upon funding Standard Work Schedule: Standard (M-F, 8-5) If Not a Standard Work Schedule: Job Duties and Responsibilities: SUMMARY: The New Mexico Online Hub is a statewide resource created to strengthen higher-education institutions and expand opportunities for learners across the state. This position provides comprehensive support for enrollment management activities within the online hub, actively managing prospective students through the enrollment funnel from inquiry to admission. Executes proactive outreach, application support, and cross-functional coordination to improve conversion and ensure a seamless, student-centered experience. DUTIES & RESPONSIBILITIES: • Manage a pipeline of prospective students, providing proactive outreach and consistent follow-up through admission. • Deliver individualized guidance on application completion, requirements, and next steps. • Troubleshoot application, documentation, and system-related issues in collaboration with admissions, financial aid, and advising teams. • Monitor and document student progression in CRM systems to support tracking and reporting. • Interpret and communicate policies, procedures, and deadlines clearly to students and stakeholders. • Identify and escalate barriers impacting conversion and student experience. • Support recruitment initiatives, virtual events, and onboarding activities. • Assist with training and onboarding of new team members as needed. • Ensure compliance with FERPA and institutional policies. • Contribute to continuous improvement of enrollment processes and overall team success. Contribute to the overall success of the online hub by performing related duties as assigned. <h2>Qualifications</h2> Required Education and Experience: Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience. Equivalent Qualifications: Preferred Qualifications: Special Certification/Licensure: <h2>Working Conditions and Physical Effort</h2> Environment: Work is normally performed in a typical interior/office work environment. Physical Effort: No or very limited physical effort required. Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking. Risk: No or very limited exposure to physical risk.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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