Player Experience – Community Manager

Job Description:

  • Develop and execute strategy for owned social media and community channels
  • Develop player engagement strategies to foster a long-lasting community
  • Craft social media content, draft copy, and drive asset ideation and production
  • Monitor and respond to player inquiries
  • Identify, build and maintain in-house relationships with content creators
  • Provide hands-on support and/or manage external resources for creators engaging with our game
  • Build a customer service solution including onboarding and managing a BPO and customer service tool
  • Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
  • Maintain an internal and external knowledge hub
  • Draft and distribute newsletter and bespoke marketing emails
  • Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
  • Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
  • Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
  • Other duties as assigned

Requirements:

  • 5+ years experience in the video game community management role
  • Has shipped at least 2 games on PC and console in a community manager role
  • Strong written and verbal communication
  • Deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
  • Basic knowledge of Adobe Photoshop
  • Must be eligible to work in the U.S.

Benefits:

  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities
  • Bonus potential
  • Equity awards
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