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Rail Operator 2 (S) GPR

May 16, 2026

<div class="serp-page-91z6et e144wsxp0"> <div class="fastviewjob jobsearch-ViewJobLayout--embedded css-1hce1u2 eu4oa1w0 hydrated"> <div class="jobsearch-JobComponent serp-page-14r6nc8 eu4oa1w0"> <div class="jobsearch-embeddedBody css-23l9bc eu4oa1w0"> <div class="jobsearch-BodyContainer css-5f3goi eu4oa1w0"> <div class="jobsearch-JobComponent-description css-dyse26 eu4oa1w0"> <div id="jobDescriptionTitle"> <h2 id="jobDescriptionTitleHeading" class="css-15dd00f e1tiznh50 ai-optimize-6">Full job description</h2> </div> <div id="jobDescriptionText" class="jobsearch-JobComponent-description css-jsfa0i eu4oa1w0"> <p class="ai-optimize-8"> <p class="ai-optimize-9 ai-optimize-introduction"><b>Join our team and help us continue to bring people together to get the most out of life.</b></p> <p class="ai-optimize-10"><b>The Reward</b></p> <p class="ai-optimize-11"><b>Opportunities to work on rest days or to do overtime could increase your annual earnings. Some Rail Operators earn up to £30,000 per annum plus regional allowance.</b></p> <p class="ai-optimize-12">On top of your salary, we offer a variety of valuable benefits, including:</p> <ul> <li class="ai-optimize-13">Free duty and leisure travel on our services for employees</li> <li class="ai-optimize-14">Free leisure travel for spouse/partner and dependants (criteria dependent)</li> <li class="ai-optimize-15">75% discount on many other train operating companies</li> <li class="ai-optimize-16">Full training and support with development</li> <li class="ai-optimize-17">Excellent pension scheme</li> </ul> <p class="ai-optimize-18"><b>About the job:</b></p> <p class="ai-optimize-19">To lead a team of station assistants to provide a safe environment whilst delivering excellent customer service at all times. To ensure that customers are extended a welcome to the station, are kept well informed and are assisted as necessary. To ensure that all areas are kept clean and well presented.</p> <p class="ai-optimize-20"><b>Your</b><b> main </b><b>responsibilities</b><b> will be:</b></p> <ul> <li class="ai-optimize-21">Lead and direct staff in the provision of a safe, courteous, helpful service at all times.</li> <li class="ai-optimize-22">Lead and direct staff in the provision of a safe, clean and well-presented customer environment, ensuring that the tasks detailed in the cleaning schedules are maintained.</li> <li class="ai-optimize-23">Undertake emergency procedures and implement evacuation procedures when required.</li> <li class="ai-optimize-24">When the Duty Station Manager is not in attendance, maintain signing on/off records for staff under your control, ensuring that members of staff are fit, capable and presentable (including the wearing of name badges) for the duty they are working.</li> <li class="ai-optimize-25">Ensure that arrangements are made to cover short term and late notice absences and periods of sickness.</li> </ul> <ul> <li class="ai-optimize-26">You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing. You will need normal color vision for this position.</li> <li class="ai-optimize-27">You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect. Whether this be cleaning toilets, checking everything is working and safe, clearing up rubbish or providing a helping hand to a customer, you are the face of our brand and can make a difference to someone’s day.</li> </ul> <ul> <li class="ai-optimize-28">For a full list of responsibilities, please download the job description available at the bottom of this advert.</li> </ul> <p class="ai-optimize-29"><b>As a minimum, you will need to have:</b></p> <ul> <li class="ai-optimize-30">Able to travel to your location of work within 60 minutes, for all shift times.</li> <li class="ai-optimize-31">Good general education</li> <li class="ai-optimize-32">Strong customer focus</li> <li class="ai-optimize-33">Good interpersonal skills</li> <li class="ai-optimize-34">Team leadership ability</li> <li class="ai-optimize-35">Resilience</li> <li class="ai-optimize-36">Supervisory experience is desirable</li> <li class="ai-optimize-37">Able to distinguish colours with normal colour vision</li> </ul> <p class="ai-optimize-38">Applicants who require a visa must have <b>6 months</b> remaining at the time of their appointment. Training is full time and you must be able to commit to this.</p> <p class="ai-optimize-39"><b>Working pattern:</b></p> <p class="ai-optimize-40">Our customers need us all day, every day (except Christmas day) and as part of the stations team, you’ll need to able to work shifts at all times of the day and on every day of the week.</p> <p class="ai-optimize-41">As this is a GPR position, you will work an average of 37 hours per week across a variety of shifts, Monday to Saturday. Additional shifts on Sunday may be offered and shifts will include a mixture of early, late and nights.</p> <p class="ai-optimize-42">Shifts include:</p> <p class="ai-optimize-43">0600-1400 / 0630-1430 / 0700-1500 / 1400-2200 / 1430-2230 / 1500-2300 / 1500-2400 / 2200-0600 / 2230-0630</p> <div class="jobsearch-JobMetadataFooter serp-page-1l93qfl eu4oa1w0" style="--tw-scale-x: 1;--tw-scale-y: 1;--tw-scroll-snap-strictness: proximity;--tw-ring-offset-width: 0px;--tw-ring-offset-color: #fff;--tw-ring-color: #3b82f680;--tw-ring-offset-shadow: 0 0 #0000;--tw-ring-shadow: 0 0 #0000;--tw-shadow: 0 0 #0000;--tw-shadow-colored: 0 0 #0000"></div> <p class="ai-optimize-44">Our vision is to provide an inclusive environment for all colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.</p> <p class="ai-optimize-45">We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.</p> <p class="ai-optimize-46">We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.</p> <p class="ai-optimize-47">If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply</p> </div> </div> </div> </div> </div> </div> </div> <p class="job_tags"><strong>Tagged as:</strong> <a href="https://railwayjobs.uk/job-tag/rail-operator/" rel="tag">rail operator</a>, <a href="https://railwayjobs.uk/job-tag/station-manager/" rel="tag">station manager</a>, <a href="https://railwayjobs.uk/job-tag/team-leader/" rel="tag">Team Leader</a></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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