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Senior Access Analyst – Prelude & Referrals

June 6, 2026

Job Description:

Provide end-user support, analyzes and diagnoses system problems, identifies root cause, and then solves the problem or escalates issues to other appropriate IT staff when outside area of responsibility or expertise.
Partners with vendor to troubleshoot and resolve system problems, to improve product performance and usability.
Provides vendor with recommendations for system improvements.
Addresses technical issues that occur during installation and maintenance activities.
Designs, implements, and supports applications while ensuring ongoing optimization and performance.
Translates technical requirements into development specifications and provides product management support.
Evaluates and documents system updates, upgrades, and their impacts in collaboration with analysts and end users.
Participates in system implementations, upgrades, and continuous improvement initiatives.
Conduct system testing, validation, and quality assurance to ensure compliance and optimal system performance.
Develop and maintain documentation, including build specifications, test scripts, and training materials, including the delivery of training when necessary.
Partner with clinical staff and IT professionals to evaluate, design, develop, test, implement, and maintain systems.
Partner with clinical staff and IT teams, to ensure workstations, printers, scanners, mobile devices, and other peripherals are aligned with the functional and compatibility requirements of Epic applications.
Strategically lead and collaborate on cross-functional application initiatives with application and operational teams to ensure seamless integration, streamlined workflows, and optimal system performance.
Maintain vendor certifications required to support the analyst's application areas of responsibility.
Support system integrations and interoperability efforts with other third-party applications and interfaces.
Assisting as needed with after hour activities such as go lives, upgrades, downtimes, and other special project.

Requirements:

Bachelor's degree is required or equivalent experience
Minimum of three (3) years of related experience is required
Combination of post-high school education, job related certification and/or related experience equivalent to seven (7) years may be considered in lieu of minimum requirements
Two or more of the following Epic Certifications: Prelude, Eligibility, Referrals

Benefits:

medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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