Location Address: 9521 San Mateo NE Albuquerque, NM 87113-2237 Compensation Pay Range: Minimum Offer $77,563.20 Maximum Offer $118,393.60 Now Hiring: Sr. Employee Relations Representative Summary: Resolve complex employee relations issues, lead investigations, and guide leaders to ensure compliance and a fair, safe workplace. Type of Opportunity: Full time Job Exempt: Yes Job is based: Reverend Hugh Cooper Administrative Center Work Shift: Days (United States of America) Responsibilities: The Senior Employee Relations Representative resolves highly complex and sensitive employee relations and human resources issues, ensuring compliance with applicable employment laws, regulations, and organizational policies. This role serves as a trusted advisor to leaders and HR partners, delivering pragmatic solutions that balance risk mitigation, operational effectiveness, and a positive employee experience. This position plays a critical role in supporting PMG clinics and Provider Relations, partnering closely with clinical and operational leaders to address workforce concerns unique to provider-based and ambulatory care environments, including regulatory, behavioral, and performance-related matters. The Employee Relations Representative will: Develop recommendations, deliver HR tools, products, and services, and provide coaching to management in assigned business units or organizations in collaboration with HR Business Partners. Performs assessments or investigations and provides analysis, recommendations, and support in the implementation of agreed-upon resolutions. Prepares organization responses to government agencies and assists in the preparation and implementation of Affirmative Action Plans. Coordinates the HR response to Workplace Violence situations, partnering with key stakeholders to promote a safe and healthy work environment through interventions, training, and initiatives. Coordinate with and communicate effectively with HR Business Partners, Centers of Expertise, and AskHR for delivery of tools, products, and services. Provides the full range of HR tools, products, advice, services, and solutions in resolving complex or difficult employee relations, human resource, or management issues. Demonstrates a deep, comprehensive knowledge and functions as a key resource for interpretation of and compliance with law, regulations, and policies. Leads or manages assessments or investigations, analyzes results to develop recommendations. Works closely with management to implement appropriate resolutions. Leads and performs investigations, documentation, and reporting on Compliance Hotline Complaints. May provide a full range of HR services for assigned business units or organizations, including labor relations, employee satisfaction and engagement, and management development. May conduct training programs Functions as HR Liaison to Workplace Violence Response Team to coordinate responses, investigations, interventions, precautions, training, and recommendations for specific situations and proactively across the enterprise. Coordinates with and communicates effectively with key HR stakeholders, including collaboration with HR Business Partners, Centers of Expertise, and ASKHR Solution Center to ensure effective delivery of HR tools, products, and services. Prepares the organization's responses to government agencies such as EEOC, DOL, and HRD. Assists in the preparation and implementation of Affirmative Action Plans, enterprise-wide, and may participate in the analysis and delivery of strategic HR services Qualifications: Bachelor's degree in a related field required. Minimum of 5 years of Employee Relations experience. PHR preferred. Must demonstrate advanced multi-disciplinary knowledge of human resource principles and best practices. Experience in working collaboratively and effectively to solve problems. Facility in understanding business strategic plans and operational objectives, and ability to solve problems in alignment with business priorities. Advanced skills in innovation and change management. Excellent negotiation and facilitation skills required. Ability and willingness to travel regularly across the state of New Mexico to support on-site teams and hospital leadership. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being | Presbyterian Healthcare Services Here, we’re committed to a different way to make a difference. Presbyterian's story is really the story of the remarkable people who have chosen to work here. Starting with Reverend Cooper who began our journey in 1908, the hard work of thousands of physicians, nurses, employees, board members, and volunteers brought Presbyterian from a tiny tuberculosis sanatorium to a statewide healthcare system, serving more than one in three New Mexicans. We are part of New Mexico's history and committed to its future. That is why we will continue to work just as hard and care just as deeply to serve New Mexico for years to come. Connect with the Presbyterian Recruiting Team! 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