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Technology Operations Manager

May 26, 2026

The Technology Operations Manager provides leadership and oversight for operational technology services, with responsibility for driving long-term platform strategy while ensuring the effective execution of daily operations. This role supports a technology ecosystem that includes AWS-based platforms, distributed data center environments, enterprise applications, and SaaS operational systems. This role takes a forward-looking approach to modern cloud-based architecture and operations, ensuring technology initiatives support broader business goals and customer success. The organization’s platforms and services operate within a global, always-on environment, requiring exceptional standards for system performance, cybersecurity, availability, scalability, and operational resilience backed by continuous 24/7 support. Primary responsibilities include overseeing the stability and performance of cloud and on-premises environments, leading application support and operational response processes, directing service delivery and technical operations teams, enabling scalable infrastructure for engineering initiatives, managing enterprise network and database services, and partnering closely with stakeholders across technology and business functions to support organizational objectives. As a technology leader within the organization, you will drive visibility into operational KPIs in partnership with product and engineering teams, proactively mitigate risks to application performance and availability, and identify opportunities to improve reliability, scalability, and operational efficiency across platforms and services. What You Will Do<ul type="disc"> <li>Lead the evaluation, adoption, and execution of technology initiatives that enhance platform reliability, operational performance, and employee effectiveness across the organization. Recruit, mentor, and motivate a high-performance operations staff.</li> <li>Oversee the administration of compute services including cloud, SD-WAN, virtual compute, storage, backups, disaster recovery, and local area networks.</li> <li>Drive operational excellence through structured incident, problem, and change management practices, including ownership of root cause analysis and continuous service improvement initiatives.</li> <li>Develop, manage, and report on database and operational SLAs.</li> <li>Identify and mitigate potential risks that could negatively impact system reliability and availability.</li> </ul> What You Will Need <div> <ul type="disc"> <li>Minimum of 5 years leading and supporting globally distributed hybrid cloud infrastructure, including cloud transformation initiatives and modernization of legacy systems and applications.</li> <li>Minimum of 5 years of experience in Site Reliability Engineering or comparable operational roles, with deep expertise in incident investigation, observability practices, service reliability, and root cause management.</li> <li>Expert understanding of and previous hands-on experience with data center, virtualization, IaC, infrastructure, back office, and application engineering technologies.</li> <li>Strong interpersonal, verbal, written, and technical skills to lead the day-to-day activities of the team and build strong relationships with the extended organization.</li> <li>Ability to manage multiple projects to completion.</li> <li>Ability to meet deadlines and work efficiently within a fast-paced environment.</li> </ul> </div> What We Offer <div> What We Offer The base salary range for this position is $200k to $225k/year. Offered salary will be determined by several factors, including but not limited to: applicant’s education, experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Business Wire reserves the right to modify this salary range at any time. Business Wire’s total rewards include: <ul type="disc"> <li>Ability to work remotely</li> <li>Excellent health benefits that begin on your first day of employment</li> <li>$100 monthly fitness allotment, a tuition reimbursement program, and enhanced mental health resources</li> <li>401(k) plan with generous company match, and annual profit sharing contribution (subject to company performance)</li> <li>PTO, Floating Holidays, Wellness Day Off, Birthday Day Off, and more!</li> </ul> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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